1. Acceptance of Terms
Welcome to Memxtra, an intelligent digital operating system designed for modern membership organizations, operated by Wistech ("we", "us", or "our").
By creating an account, starting a trial, purchasing a subscription, or accessing the Memxtra platform (the "Service"), you ("Customer", "Organization", or "User") agree to be bound by these Terms of Service ("Terms"). If you represent an organization, chamber of commerce, association, or faith community, you confirm that you have the legal authority to bind that entity to these Terms.
2. Description of the Platform
Memxtra is a multi-tenant Software-as-a-Service (SaaS) platform providing digital operations for organizations, including member records, dues invoicing, event ticketing, voting, communications, and digital directories.
We provide the software infrastructure, security controls, and application hosting. Each organization operates within a strictly isolated workspace ("Tenant Space") with its own access controls, staff credentials, and configuration.
3. Ownership of Member Data & Content
You retain 100% ownership of your data. All member lists, company contacts, financial records, event registers, uploaded documents, survey submissions, and election data entered into your workspace remain the exclusive property of your Organization.
Wistech claims no ownership rights over Customer data. We process Customer data solely to operate, maintain, and provide the Service in accordance with your instructions and our Privacy Policy.
4. Member Dues & Financial Transactions
All membership dues, event registration fees, donations, and assessments collected from your members belong entirely to your Organization.
Memxtra is software, not a bank. Payment gateway integrations facilitate direct settlement between your organization and your chosen merchant account. Any transaction fees assessed by payment gateways or mobile network operators are separate from your Memxtra software subscription.
5. Subscriptions, Trials & Billing
Tiers & Billing: Subscription fees are based on your selected software tier (e.g., Community, Essential, Professional, or Enterprise) and chosen billing frequency (Monthly or Annual).
Trial Period: Eligible public plans include the free software trial shown in the current plan configuration. It begins when workspace setup is completed, once per institution. After the configured trial and grace period, administrative access may be suspended until a subscription is confirmed. Records are retained, and authorized administrators retain billing access. Payment-processing charges may apply to live transactions.
Cancellations: You may cancel or adjust your subscription tier at any time through the platform settings or by contacting our team. Cancellation takes effect at the end of your current paid billing period.
6. User Accounts, Staff Permissions & Security
Your Organization is responsible for managing staff user invitations, assigning appropriate access roles (Owner, Administrator, Finance Officer, Events Manager), and maintaining the confidentiality of administrative credentials.
You agree to immediately notify Wistech of any suspected unauthorized access or security breach affecting your workspace.
7. Acceptable Use Policy
You agree not to use the Service to:
- Send unsolicited spam messages, unauthorized bulk promotional SMS, or harvest member contacts unlawfully.
- Store or transmit malicious software, viruses, or harmful code.
- Attempt to breach or bypass tenant isolation boundaries, authentication mechanisms, or application rate limits.
- Conduct fraudulent or deceptive financial schemes or fraudulent election voting.
- Reverse-engineer, decompile, or copy the underlying codebase of Memxtra.
8. Data Export & Portability
We believe in complete data portability. Your Organization has the right to export member rosters, invoice summaries, event participant lists, and reports at any time in standard machine-readable formats (CSV, Excel) through your administrative console.
Upon termination of service, we provide a reasonable grace period for final data extraction before records are queued for secure deletion in accordance with our retention policy.
9. Service Availability & Support
We strive to maintain 99.9% uptime for cloud services, excluding scheduled maintenance windows announced in advance. Support levels (Basic, Priority, or Dedicated) are provided in accordance with your active plan tier.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Wistech shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or business goodwill arising from your use of the Service.
11. Modifications to Terms
We may update these Terms from time to time to reflect technological improvements, legal requirements, or new features. Material changes will be communicated to organization owners via email or administrative notification prior to taking effect.
12. Contact Us
If you have questions regarding these Terms, commercial agreements, or legal governance, please contact our team:
- Company: Wistech Solutions
- Email: [email protected]
- Website: https://memxtra.com